Order Verification

All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.  

Do you have an option for Gift Wrap or Gift Messages?

Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!

How should I choose the best size for me?

We have a size guide that serves as a general guideline to help you find your size at Of the Moon. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at ofthemoon.intimates@gmail.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible. 

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at ofthemoon.intimates@gmail.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however once your order ships we cannot cancel it at that time.

What is the status of my order? 

Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email. 

What if I receive a damaged item?

We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at ofthemoon.intimates@gmail.com and we will get it taken care of for you!  

What if my package is lost?

If your package gets lost in transit, please send us an email right away at ofthemoon.intimates@gmail.com. We will file a claim and do what we can to take care of it as quickly as possible.

*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.